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50 lines
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50 lines
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<html><head></head><body><div id="inbox-html-wrapper"
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class="show-quoted-text"><meta http-equiv="Content-Type" content="text/html;
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charset=utf-8"><div dir="ltr"><div class="gmail_quote"><div>Just an update on
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this guys, we had three other customers login this morning and it seems that
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their accounts are also listed as: "Sync not running" but some of their
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messages have been synced. Emails are below:<br><br><a
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href="mailto:drew@formation8.com">drew@formation8.com</a> (which is somehow
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listed twice)<br><a
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href="mailto:sam.kwok@garage.com">sam.kwok@garage.com</a><br><a
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href="mailto:oprokhorenko@splunk.com">oprokhorenko@splunk.com</a></div><div><br></div><div>-Andrew</div><div> </div><blockquote
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class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc
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solid;padding-left:1ex"><div dir="ltr"><div><div class="gmail_quote">From: <b
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class="gmail_sendername">Jeff Meister</b> <span dir="ltr"><<a
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href="mailto:jeff@esper.com"
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target="_blank">jeff@esper.com</a>></span><br>Date: Mon, Jun 22, 2015 at
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4:00 PM<br>Subject: Nylas bug reports<br>To: support <<a
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href="mailto:support@nylas.com"
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target="_blank">support@nylas.com</a>><br>Cc: Michael Grinich <<a
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href="mailto:mg@nilas.com" target="_blank">mg@nilas.com</a>>, Christine
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Spang <<a href="mailto:spang@nylas.com"
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target="_blank">spang@nylas.com</a>>, Kavya Joshi <<a
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href="mailto:kavya@nylas.com" target="_blank">kavya@nylas.com</a>>, Karim
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Hamidou <<a href="mailto:karim@nylas.com"
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target="_blank">karim@nylas.com</a>><br><br><br><div dir="ltr">Hi Nylas
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folks,<br><div><br>I made a new thread because the old one was getting really
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long. We've noticed a few things when onboarding our first few Exchange
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customers:<br><br></div><div>1. One of our users signed in to Nylas
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successfully with email <a href="mailto:oprokhorenko@splunk.com"
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target="_blank">oprokhorenko@splunk.com</a>, but I see in the dashboard that
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his status is "Sync not running", with a white circle rather than red or green.
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We haven't seen this one before. Clicking on his entry does show 84 messages
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synced, but that hasn't changed in a while. What should we
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do?<br><br></div><div>2. We may be experiencing event duplication issues again,
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but I'm still looking into this to see if we're causing the problem from our
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side. The affected account in this case is <a href="mailto:han@formation8.com"
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target="_blank">han@formation8.com</a>. I'll send an update once I have
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something concrete, but I wanted to bring it up in case there are any quick
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checks you can run on his account in the
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meantime.<br></div><div><br></div><div>3. I noticed that drafts have started
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appearing in my delta sync. Maybe it was always this way and I didn't notice
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because my testing accounts didn't have a user actively emailing, but we're
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getting a lot of data that we don't need. We use exclude_types in our delta
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sync requests, with every type except "event", but if I add "draft" to this
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list, I get a bad request error from Nylas. Can you enable filtering of drafts
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here?<br><br></div><div>Thanks again, and see you on Wednesday!<span><font
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color="#888888"><br></font></span></div><span><font
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color="#888888"><div>Jeff<br></div></font></span></div>
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</div><br></div></div>
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</blockquote></div></div></div></body></html>
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