From 32c2b12259848ddb6974f200c9c333065ea0f02a Mon Sep 17 00:00:00 2001 From: Ben Gotow Date: Thu, 18 Feb 2016 09:55:52 -0800 Subject: [PATCH] gh: Initial commit of issue template --- ISSUE_TEMPLATE.md | 23 +++++++++++++++++++++++ 1 file changed, 23 insertions(+) create mode 100644 ISSUE_TEMPLATE.md diff --git a/ISSUE_TEMPLATE.md b/ISSUE_TEMPLATE.md new file mode 100644 index 000000000..c1d9c9d8a --- /dev/null +++ b/ISSUE_TEMPLATE.md @@ -0,0 +1,23 @@ +Thanks for taking the time to file an issue! If you have general question or a problem with your email account, +take a quick look at the [N1 Knowledge Base](https://support.nylas.com/hc/en-us/sections/203638587-N1_) +to see if you question is addressed there. + +Our team tries to respond to all GitHub issues. To make sure your issue is +actionable, try to include the following information: + + - Are there any related issues? Try searching for both open and [closed issues](https://github.com/nylas/N1/issues?q=is%3Aissue). + Keep in mind that email features are often described differently on different platforms. + (Conversations == threads, shortcuts == hotkeys, etc.) + - What operating system are you using? + - What version of N1 are you using? + +**Bug?** + + - Do you have any third-party plugins installed? + - Is the issue related to a specific email provider (Gmail, Exchange, etc.)? + - Is the issue reproducible with a particular attachment, message, signature, etc? + Try to provide an example as a file attachment or a screenshot. + +**Feature Request?** + + - Does this feature exist in another mail client or tool you use? \ No newline at end of file