Hi Nylas
folks,
I made a new thread because the old one was getting really
long. We've noticed a few things when onboarding our first few Exchange
customers:
1. One of our users signed in to Nylas
successfully with email
oprokhorenko@splunk.com, but I see in the dashboard that
his status is "Sync not running", with a white circle rather than red or green.
We haven't seen this one before. Clicking on his entry does show 84 messages
synced, but that hasn't changed in a while. What should we
do?
2. We may be experiencing event duplication issues again,
but I'm still looking into this to see if we're causing the problem from our
side. The affected account in this case is
han@a.com. I'll send an update once I have
something concrete, but I wanted to bring it up in case there are any quick
checks you can run on his account in the
meantime.
3. I noticed that drafts have started
appearing in my delta sync. Maybe it was always this way and I didn't notice
because my testing accounts didn't have a user actively emailing, but we're
getting a lot of data that we don't need. We use exclude_types in our delta
sync requests, with every type except "event", but if I add "draft" to this
list, I get a bad request error from Nylas. Can you enable filtering of drafts
here?
Thanks again, and see you on Wednesday!
Jeff