diff --git a/templates/emails/transactional/hotmail-complaint.html b/templates/emails/transactional/hotmail-complaint.html
index 6c67c44e..bec8c7ad 100644
--- a/templates/emails/transactional/hotmail-complaint.html
+++ b/templates/emails/transactional/hotmail-complaint.html
@@ -3,11 +3,13 @@
 {% block content %}
   {% call text() %}
     This is SimpleLogin team. <br>
-    Hotmail has informed us about an email sent to <b>{{ alias.email }}</b> that might have been marked as spam.
+    Hotmail has informed us about an email sent to <b>{{ alias.email }}</b> that might have been considered as spam,
+    either by you or by Hotmail spam filter.
   {% endcall %}
 
   {% call text() %}
-    Putting a forwarded email into Spam affects SimpleLogin email delivery, has a negative effect for all users and
+    Please note that explicitly marking a SimpleLogin's forwarded email as Spam affects SimpleLogin email delivery,
+    has a negative effect for all users and
     is a violation of our terms and condition.
   {% endcall %}
 
@@ -16,7 +18,10 @@
   {% endcall %}
 
   {% call text() %}
-    If SimpleLogin isn’t useful for you, please know that you can simply delete your account on the Settings page.
+    If somehow Hotmail considers a forwarded email as Spam, it will help us if you can move the email out of the Spam
+    folder.
+    You can also set up a filter to avoid this from happening in the future using this guide at
+    https://simplelogin.io/help/
   {% endcall %}
 
   {% call text() %}
diff --git a/templates/emails/transactional/hotmail-complaint.txt.jinja2 b/templates/emails/transactional/hotmail-complaint.txt.jinja2
index 1e8d611e..b74a933d 100644
--- a/templates/emails/transactional/hotmail-complaint.txt.jinja2
+++ b/templates/emails/transactional/hotmail-complaint.txt.jinja2
@@ -2,14 +2,16 @@ Hi,
 
 This is SimpleLogin team.
 
-Hotmail has informed us about an email sent to {{ alias.email }} that might have been marked as spam.
+Hotmail has informed us about an email sent to {{ alias.email }} that might have been considered as spam,
+either by you or by Hotmail spam filter.
 
-Putting a forwarded email into Spam affects SimpleLogin email delivery, has a negative effect for all users and
-  is a violation of our terms and condition.
+Please note that explicitly marking a SimpleLogin's forwarded email as Spam affects SimpleLogin email delivery,
+has a negative effect for all users and is a violation of our terms and condition.
 
 If that’s the case, please disable the alias instead if you don't want to receive the emails sent to this alias.
 
-If SimpleLogin isn’t useful for you, please know that you can simply delete your account on the Settings page.
+If somehow Hotmail considers a forwarded email as Spam, it will help us if you can move the email out of the Spam folder.
+You can also set up a filter to avoid this from happening in the future using this guide at https://simplelogin.io/help/
 
 Looking to hear back from you.
 
diff --git a/templates/emails/transactional/yahoo-complaint.html b/templates/emails/transactional/yahoo-complaint.html
index 62c69d6e..d43ca6a1 100644
--- a/templates/emails/transactional/yahoo-complaint.html
+++ b/templates/emails/transactional/yahoo-complaint.html
@@ -7,7 +7,8 @@
   {% endcall %}
 
   {% call text() %}
-    Putting a forwarded email into Spam affects SimpleLogin email delivery, has a negative effect for all users and
+    Please note that explicitly marking a SimpleLogin's forwarded email as Spam affects SimpleLogin email delivery,
+    has a negative effect for all users and
     is a violation of our terms and condition.
   {% endcall %}
 
diff --git a/templates/emails/transactional/yahoo-complaint.txt.jinja2 b/templates/emails/transactional/yahoo-complaint.txt.jinja2
index ad1d6c59..9c2a5127 100644
--- a/templates/emails/transactional/yahoo-complaint.txt.jinja2
+++ b/templates/emails/transactional/yahoo-complaint.txt.jinja2
@@ -4,8 +4,8 @@ This is SimpleLogin team.
 
 Yahoo has informed us about an email sent to {{ alias.email }} that might have been marked as spam.
 
-Putting a forwarded email into Spam affects SimpleLogin email delivery, has a negative effect for all users and
-  is a violation of our terms and condition.
+Please note that explicitly marking a SimpleLogin's forwarded email as Spam affects SimpleLogin email delivery,
+has a negative effect for all users and is a violation of our terms and condition.
 
 If that’s the case, please disable the alias instead if you don't want to receive the emails sent to this alias.