app/templates/dashboard/support.html

{% extends "default.html" %}

{% set active_page = 'dashboard' %}
{% block title %}Support{% endblock %}
{% block default_content %}

  <div class="col pb-3">
    <div class="card">
      <div class="card-body">
        <div class="card-title mb-3">Report a problem</div>
        <div class="alert alert-info">
          If an email cannot be delivered to your mailbox, please check
          <a href="{{ url_for('dashboard.notifications_route') }}">
            your
            notifications
          </a>
          for error messages.
          <br />
          For generic questions, i.e. not related to your account, we recommend to post the question on
          our
          <a href="https://www.reddit.com/r/Simplelogin/">Reddit</a>
          where our community can help answer the question
          and other people with the same question can find the answer there.
        </div>
        <div class="alert alert-warning">
          A support ticket will be created in Zendesk. Please do not include any sensitive information in the ticket.
        </div>
        <form id="supportZendeskForm" method="post" enctype="multipart/form-data">
          <div class="mt-4 mb-5">
            <label for="issueDescription" class="form-label font-weight-bold">What happened?</label>
            <textarea class="form-control" required name="ticket_content" id="issueDescription" rows="3" placeholder="Please provide as much information as possible. For example which alias(es), mailbox(es) ar affected, if this is a persistent issue...">{{- ticket_content or '' -}}</textarea>
          </div>
          <div class="mt-5 font-weight-bold">Attach files to support request</div>
          <div class="text-muted">Only images, text and emails are accepted</div>
          <div class="custom-file">
            <input type="file"
                   class="custom-file-input"
                   name="ticket_files"
                   id="ticketFileGroup"
                   multiple="multiple">
            <label class="custom-file-label" for="ticketFileGroup">Choose file</label>
          </div>
          <div class="mt-5 font-weight-bold">Where can we reach you?</div>
          <div class="text-muted">
            Conversations related to this ticket will be sent to this address. Feel free to use an alias here.
          </div>
          <div class="input-group mb-3" id="alias-group">
            <input type="text"
                   required
                   class="form-control"
                   placeholder="Email"
                   name="ticket_email"
                   v-model='ticket_email'
                   aria-label="Email to send responses to"
                   aria-describedby="button-addon2">
            <div class="input-group-append">
              <button class="btn btn-outline-primary"
                      type="button"
                      @click="generateRandomAlias"
                      id="button-addon2">
                Generate a random alias
              </button>
            </div>
          </div>
          <div class="mt-5">
            <button class="btn btn-primary">Create support ticket</button>
          </div>
        </form>
      </div>
    </div>
  </div>
{% endblock %}
{% block script %}

  <script>
    new Vue({
      el: '#alias-group',
      data: {
        ticket_email: '{{ ticket_email }}'
      },
      methods: {
        generateRandomAlias: async function (event) {
          let result = await fetch('/api/alias/random/new', {method: 'POST'});
          if (result.ok) {
            let data = await result.json();
            this.ticket_email = data.alias;
          } else if (result.status === 429 ){
              toastr.warning("You've created too many aliases recently. Wait a bit before creating more");
          } else {
              toastr.warning("You can't create more aliases");
          }
        }
      }
    });

    $('.custom-file input').change(function (e) {
      let files = [];
      for (let i = 0; i < $(this)[0].files.length; i++) {
        files.push($(this)[0].files[i].name);
      }
      $(this).next('.custom-file-label').html(files.join(', '));
    });
  </script>
{% endblock %}