Mailspring/ISSUE_TEMPLATE.md
2016-03-13 18:03:36 -07:00

1.1 KiB

Thanks for taking the time to file an issue! If you have general question or a problem with your email account, take a quick look at the N1 Knowledge Base to see if you question is addressed there:

https://support.nylas.com/hc/en-us/sections/203638587-N1_

Our team tries to respond to all GitHub issues. To make sure your issue is actionable, try to include the following information:

  • Are there any related issues? Try searching for both open and closed issues here: https://github.com/nylas/N1/issues?q=is%3Aissue. Keep in mind that email features are often described differently on different platforms. (Conversations == threads, shortcuts == hotkeys, etc.)

  • What operating system are you using?

  • What version of N1 are you using?

Bug?

  • Do you have any third-party plugins installed?

  • Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

  • Is the issue reproducible with a particular attachment, message, signature, etc? Try to provide an example as a file attachment or a screenshot.

Feature Request?

  • Does this feature exist in another mail client or tool you use?